If you are not happy with a paid plan, e-mail us within 30 days of your first payment and we refund it in full. No questions asked, and you don't need to show that anything went wrong.
Plans renew automatically every year and we e-mail you before that happens. If a renewal went through that you didn't want, tell us within 14 days of the renewal date and we refund it in full.
One-time traffic packs can be refunded within 30 days if none of the extra traffic has been used.
This policy adds to, and does not reduce, any withdrawal or refund rights you have under the consumer law of your country.